Return and Refund Policy

Last Updated: September 3, 2026

Thank you for shopping with Velnorau. We want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return & Exchange Policy

We accept returns and exchanges within 30 days after the delivery date. To be eligible for a return, your item must:

• Be unused and in the same condition that you received it
• Include original packaging and accessories
• Include proof of purchase or order information

Return Process

To request a return or exchange, please contact our customer service team at:

Email: lavandinfreddy5162@outlook.com

Please include:

• Order number
• Product name
• Reason for return
• Photos or videos if the item arrives damaged or defective

Our team will review your request and provide return instructions.

Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

• Refunds will be processed to your original payment method.
• Please allow several business days for your bank or payment provider to complete the transaction.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work with you to provide a suitable solution, including replacement or refund when applicable.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or product-specific reasons, including:

• Used products
• Items without original packaging
• Products damaged due to improper use

Return Shipping

Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.