Shipping policy
Shipping Policy
Last Updated: September 3, 2026
At Velnorau, we are committed to providing reliable shipping services and keeping our customers informed throughout the delivery process.
Processing Time
Orders are processed within 1-5 business days after payment confirmation.
Shipping Time
Estimated delivery time:
20-30 Business Days
Please note that delivery times may vary depending on:
- Destination country or region
- Customs processing
- Carrier delays
- Weather conditions
- Holiday seasons
Order Tracking
Once your order has been shipped, you will receive tracking information via email when available.
You can use the tracking information to monitor your package delivery status.
Customs & Import Fees
Customers are responsible for any customs duties, taxes, or import fees that may apply in their country or region.
Address Information
Please ensure your shipping address is accurate before completing your purchase. We are not responsible for delays caused by incorrect or incomplete address information.
For any shipping questions, please contact: